General Terms and Conditions of Business

The following terms and conditions apply, unless otherwise expressly started in the contract.

1. Prices

All prices on the price lists are exclusive of VAT.

2. Shipping/Transport/Insurance

Customer orders received up to one hour before the office closes are guaranteed to be processed on the same working day and dispatched as PostPac Priority if the goods are on stock.

Shipping costs of CHF 10.00 will be charged for consignments for which the total gross order value is less than CHF 500.00.

Customers with an annual turnover of >= CHF 23’000.00 do not have to pay shipping costs in the following year, regardless of the gross order value

In the case of partial deliveries, the shipping costs will only be charged for the first delivery.

The goods are insured by ADMEDICS against loss and damage. However, the recipient is obliged to report loss or damage of any kind, including damage to the packaging, to the deliverer immediately upon receipt of the goods.

The contents of the consignments must be checked immediately. Complaints must be made in writing to ADMEDICS and will only be considered within 3 working days of receipt of the goods.

3. Terms of payment

The general payment term is 30 days net. In the event of late payments, ADMEDICS is entitled to charge interest on arrears at a rate of 1% per month.

4. Returns/Exchanges

Returns due to incorrect orders placed by the customer will be accepted without question within 14 days.
After 14 days, each request will be reviewed and evaluated separately. In this case, the customer must pay the return shipping costs. ADMEDICS will cover the shipping costs for returning incorrectly delivered goods.
Only new and unused goods in undamaged original packaging, including operating instructions, will be accepted for return or exchange.

5. Warranty

ADMEDICS grants the warranty in accordance with the manufacturer’s specifications.
The guarantee does not apply to maintenance work prescribed by law or the manufacturer.
Defects will be remedied in accordance with the manufacturer’s specifications and will be clarified by ADMEDICS.

6. Copyright/Data protection

ADMEDICS reserves unrestricted ownership and copyright rights to drawings, technical documents, and other information; they may not be made accessible to third parties without the written consent of ADMEDICS.
ADMEDICS points out that customer data received will be processed and stored for its own purposes.

7. Safety regulations

The customer is responsible for complying with national laws, regulations, and safety regulations, regarding approval, advising and training end users, installation, operation, maintenance, and traceability of the delivery items, and is obliged to fulfil these requirements. Any change of ownership must be reported to ADMEDICS. The customer is obliged to indemnify ADMEDICS against all claims arising from the customer’s failure to comply with such regulations.

8. Return and disposal of equipment

ADMEDICS only accepts equipment for disposal that has been provided free of charge. Equipment owned by the customer must be disposed of properly by the customer.

9. Withdrawal from the order

If the customer cancels an order through no fault of ADMEDICS, ADMEDICS is entitled to charge the customer for any costs already incurred.

10. Place of jurisdiction and applicable law

The place of jurisdiction is Solothurn; Swiss law applies exclusively, excluding the Vienna Sales Convention.